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Return Policy.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging(Including all the gifts). To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. If approved and all requirements met, you will be liable for a 40% transactional fee of total cost of the product price that you paid.
Customers will need to pay the return cost if they need return. And please keep the hair in its original condition, we will check the hair before any refund. If used, washed, lace cut, then refund will be rejected. If anything or gifts are short of, they will be deducted from the refund amount.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved and all requirements met, you will be liable for a 40% transactional fee of total cost of the product price that you paid. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at returns@boityshair.co.za
Please contact our Customer service at returns@boityshair.co.za to get the return address.